- 01How does the 90-day money-back guarantee actually work?
- Every subscription is escrowed via Stripe for the first 90 days. If we don't recover at least 3x your monthly fee in overpay corrections, rebate claims, or negotiated markdowns, we refund every dollar you paid — no forms, no negotiation, no fine print. The refund path is automated: reply to your welcome email with the word 'refund' and Stripe reverses the charges within 3 business days.
- 02What counts as recovered money?
- Three things: (1) a distributor markdown on a SKU where our benchmark showed you were overpaying, (2) a GPO or manufacturer rebate we claimed on your behalf, (3) a slotting-fee credit we negotiated back from your rep. Every recovery gets a receipt and a line in your weekly ledger email — you can audit our audit.
- 03How does the free audit compare to the paid tiers?
- The free audit is a one-shot report from 3 invoices. Paid tiers are ongoing: we ingest every invoice you receive (email forward or drop into a shared inbox), run OCR + benchmark comparisons weekly, and our ops team writes owner-approved rep emails on your behalf. Solo Store covers one location; Multi-Store scales to five; Chain covers six or more; Founder is a lifetime lock at $149/mo for early customers.
- 04Do I have to change my POS, my accounting software, or my distributor relationships?
- No. RetailPod runs alongside whatever you use — Success Systems, PDI, Quickbooks, your rep's paper invoices, all of it. We plug into the invoice stream, not your ops. Nothing changes on your counter.
- 05What if I switch tiers or cancel?
- Upgrade or downgrade at any time — prorated the same day. Cancel from your dashboard and your card is not charged again. If you cancel inside the 90-day window, you get a full refund of everything paid to date.